Need help with your electric bill?

Dated: September 28 2020

Views: 168

Need help with your electric bill?


While Maryland was under stay-at-home orders, utilities provided electric service to residential customers regardless of their ability to pay. The Maryland Public Service Commission has authorized utilities to resume sending termination notices beginning October 1 and to resume disconnecting service as of November 15.


For SMECO residential members who are facing financial difficulty, the co-op wants to work with you during these challenging times.


Take steps to avoid disconnection

Need an extension on paying your bill? You may be eligible to set up payment arrangements to avoid having your electric service disconnected. Log in to Account Manager and look for the “payment arrangements” link. To inquire about a 12-month payment arrangement, call 1-888-440-3311 any time and speak to a customer care representative.


Assistance is available

To apply for financial assistance from the Office of Home Energy Programs (OHEP) go to OHEP-certified customers qualify for a minimum 24-month payment plan. (OHEP is a state-funded program under the Maryland Department of Human Services. Assistance is based on your last 30 days of income.)


You may also contact the local OHEP office if you need help.


Southern Maryland Tri-County

Community Action Committee

800-255-5313 • 301-274-4474 •


Prince George’s County

Department of Social services


Apply for financial assistance

To process your application for assistance, you will need to submit the following items to OHEP.

·     A copy of your photo ID

·     Proof of residence (mortgage statement, lease, etc.)

·     Copies of Social Security cards for all household members

·     Proof of all gross income your household received in the last 30 days

·     A copy of your most recent utility bill showing the past due amount


Make sure you have the following so your application won’t be delayed.

·     The applicant’s name must be on the electric bill.

·     All household members must be included.

·     All household income for the last 30 days must be included.



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